Information for you trip
With your free eSIM, you can stay connected during your trip without changing SIM cards, complicated registrations, or expensive roaming charges. It works in all Tourlane destinations (except for EU countries or destinations with EU roaming agreements, Namibia, Saudi Arabia, the Cook Islands, and Zimbabwe) and offers unlimited high-speed data, whether you are exploring a major city or relaxing on the beach. Right before your departure, you will receive a document containing a QR code, which you simply scan on the day of your trip to activate your eSIM. This allows you to enjoy a stable internet connection everywhere, share experiences, and stay in touch at all times.
Please note: Only one eSIM is provided per booking, regardless of the number of travelers.
If you wish to purchase additional eSIMs for the rest of your group, you can contact our support at support@firsty.app.
What is an eSIM?
An eSIM is a digital SIM card that can be installed on your phone. The Firsty eSIM can connect to over 600 networks worldwide, giving you instant internet access at your destination without complicated technical setup and without additional costs.
Benefits for you
Internet access as soon as you arrive.
Navigation, translation, maps, and apps always available.
Easy contact with our teams or your local services.
Internet sharing possible with your family (Hotspot).
No need to buy a local SIM card or use expensive roaming.
What's included in your trip
One free eSIM per booking, regardless of the number of travelers.
For every day of your trip, the eSIM offers you unlimited data, with 5 GB at high speed.
Phone compatibility
The eSIM only works on newer smartphone models. If your phone is not eSIM-compatible, you can, of course, continue to use your regular SIM card or Wi-Fi. There is no replacement or compensation, as the eSIM is a free service.
Install and activating your eSIM
Please install your eSIM BEFORE your trip: for example, on the day of departure at home while connected to a strong and stable Wi-Fi network. It should only take a few minutes.
Installation steps: do this the day before your departure with a stable Wi-Fi connection (3 mins):
Open the document that Tourlane sent you. This contains your personal QR code.
Scan the QR code on your phone via:
Settings → Cellular/Mobile Data → Add eSIM / Add Data Plan
The installation takes only a few seconds. For iOS26 users, ensure you specify that it is a travel data eSIM and that you only use "Data." Note that for iOS users, the eSIM might not be named "Firsty" but "Travel-BICS".
Last steps to get connected: do this just before you leave
Go to the eSIM via Settings → Mobile Service/Network → SIMs , turn it on.
Turn on Data Roaming for the Firsty eSIM
To avoid roaming fees, disable data roaming of your primary sim.
The Firsty eSIM is a data-only eSIM. If you still want to be reachable via your phone number, make sure that your default line for voice is still your primary SIM.
3. Go to Settings → Mobile Service Network → Mobile data. Make sure mobile data is set to your new eSIM from Firsty. The name will likely include "Travel BICS"
Your phone will automatically connect to the network once you are in your destination, and activate the plan.
From that moment, all your apps that use the Internet (WhatsApp, FaceTime, etc.) will use the eSIM data.
If you need help or have technical issues
For technical questions (activation, usage, reception, etc.), you can reach us in two ways:
Contact us via the support chat button here on this page.
Alternatively, you can send an email to Firsty via support@firsty.app.
Make sure to always include your T-number (mentioned in the PDF) in your messages so we can assist you promptly.
Our support team is available 24/7, worldwide, so you can expect an initial response within seconds.
Frequently Asked Questions
Can I share my connection? Yes, you can activate hotspot mode. The speed depends on the quality of the local network.
Do I have internet everywhere? The eSIM provides mobile access at your destination wherever a local network provides coverage. In remote areas (deserts, mountains, national parks), connectivity may be limited: just like with any SIM card.
Can I decline the eSIM? It is automatically included and free. It cannot be exchanged for another benefit. You can always decide not to use the eSIM.
What if I already have a personal eSIM? You can choose which one you want to use or activate multiple eSIMs, depending on your phone's capabilities.
Summary: 3 steps to activate your eSIM
Before you travel: Open the file "Voucher: Tourlane e-SIM" in your travel documents.→ Scan the QR code and follow the installation process.
Immediately before/after landing: Activate the eSIM and set the settings correctly.
Configure Mobile Data.
Activate Data Roaming abroad.
Check the network connection:
Automatic connection to the best available network (may take a few minutes).
Manual connection (only if needed): Disable automatic selection and test available networks.
Tip: Wait 1 minute between each attempt.
