About Firsty

Firsty is the first free mobile data and calling provider. A tech startup in Amsterdam transforming the old world of telecom. We offer seamless access to data worldwide without the hassle of switching (e)SIMs or expensive bundles. We believe mobile connectivity is a fundamental human right, which is why we provide a basic global data connection for free.

Become part of our team and help shape the future of travel by giving travelers the freedom to always be online. Join Firsty and be part of this exciting journey!

The Mission

At Firsty, we are bridging the gap between advanced AI, data-driven insights, and exceptional customer experience. We are looking for a sharp, logical, and tech-curious intern to help us analyze how our product is performing in the real world.

You will sit at the intersection of Product, Data, and Customer Support. Your goal is to dive into the noise of daily user interactions and pull out the signal, helping us understand what our users truly need, where our automated systems can improve, and how we can make better product decisions.

What You Will Do

AI & Process Optimization:
You will monitor and analyze how our AI and automated systems handle user inquiries. You will act as a quality control layer, identifying where the system performs well and where it needs improvement, such as refining logic, updating the knowledge base, or adjusting prompts.

No-Code Engineering:
You will help build and maintain workflows using tools like n8n. You don’t need to be a coder, but you will learn to use logic to automate tasks and connect different parts of our business.

Data Detective Work:
You will aggregate your findings using enterprise-grade reporting tools like Looker (Google Cloud) and Metabase. You won’t just report numbers; you’ll report insights that help us understand user behavior and friction points.

Product Advocacy:
You will work alongside the Product Team to turn your observations into action. This includes highlighting bugs, validating new features, and ensuring the “Voice of the Customer” is heard during development.

Who You Are

The Logical Thinker:
You enjoy puzzles and structured thinking. You can look at a problem and break it down into root causes rather than just treating symptoms.

Tech Enthusiast:
You may not be a developer, but you love technology. You quickly learn new software, feel comfortable in technical environments, and have a genuine curiosity about how products are built.

Strong Communicator:
You are good with language and understand that how a question is asked (or how a prompt is written) influences the result.

Customer-Obsessed:
You recognize that behind every data point is a real person trying to use our service.

The Toolkit

Primary: LLMs (Gemini), n8n (Automation), Looker (Google Cloud), Metabase
Bonus: Familiarity with JavaScript or SQL is a plus, but not required.

What You Will Learn (The Mentorship)

This is a high-visibility role where you will work directly with company leadership.

Mentorship:
You will report directly to the Head of Support AI & Insight while collaborating closely with the Head of Data and the Founders.

Product Management:
Hands-on experience with the product lifecycle including discovery, bug tracking, release management, and QA.

Advanced CX Strategy:
You will learn how to map customer journeys and transform support interactions into strategic business assets.

AI Operations:
You will gain exposure to the emerging field of LLM Ops, learning how companies deploy, monitor, and improve AI at scale.

Above all, we value a proactive mindset and a culture fit over years of experience. Feel free to apply by sending an email to support@firsty.app

You can also easily apply on LinkedIn using the link below: https://www.linkedin.com/jobs/view/4341921686