Choose hey! (Hey Telecom) if you want a low priced mobile plan on the Orange Belgium network and you are happy to do everything online. hey! is the digital brand of Orange Belgium: you order on the website, your plan has no fixed term and you can cancel it at any time, eSIM is available and support runs through chat and WhatsApp every day from 8:00 to 22:00. In March 2026, the consumer organisation Test Aankoop gave hey! its "Best of the test" labels for mobile and for mobile with internet. Check two things before you switch: hey! does not list a phone number for general customer service, and roaming outside the EU is charged per use. Firsty is a telecom company too, so this review sticks to what hey!, Orange Belgium and Test Aankoop publish, checked on 13 October 2026.
Hey Telecom review in short
What you get with hey! | |
|---|---|
Network | Orange Belgium, 4G and 5G |
Contract | No fixed term, cancel at any time |
How you buy | Online only, SIM card delivered or eSIM |
Customer service | Chat and WhatsApp, daily from 8:00 to 22:00, plus a community forum |
Roaming | EU and United Kingdom as at home, outside the EU charged per zone |
Independent label | Test Aankoop "Best of the test" 2026, mobile and mobile with internet |
Who is behind Hey Telecom?
Orange Belgium is behind Hey Telecom. Orange launched hey! on 24 September 2021 as a second, fully digital brand aimed at people who want low prices and manage everything themselves. The main difference between Orange and hey! is the service model, not the network: Orange offers shops, a wide product range and family packs, while hey! sells only online and handles service through its customer zone, chat and community.
Which network does hey! use?
hey! uses the Orange Belgium network for 4G and 5G. Your coverage with hey! is therefore the same as with an Orange SIM card, and at launch Orange also confirmed support for VoLTE (calls over 4G) and Voice over WiFi. Want to check your signal at home or at work? Look at the Orange coverage map for your street before you order.
Hey Telecom prices and plans
hey! offers mobile plans with unlimited calls and texts in Belgium, with data volumes from 15 GB up to 160 GB. Prices and promotions change often, so always check the current offer on heytelecom.be before you decide. The comparison table below puts the plans side by side.
看看Firsty如何比较。
选择您的 Firsty 套餐。与其他运营商比较价格、流量和额外服务。
Firsty 15 GB 与 Proximus、Orange、BASE、Mobile Vikings 和 hey! 的比较
| 你能获得 | 15 GB | ProximusMobile Easy | OrangeOrange Mobile Medium | BASEBASE 15 | Mobile Vikings€15 · 40 GB | hey!hey! mobile S |
|---|---|---|---|---|---|---|
| 比利时和欧盟 15 GB。在比利时和欧盟享受全速网络，无需漫游附加包。其他运营商在欧盟给的流量往往比在国内少。移动数据 | 15 | 包含: 1515 GB | 包含: 7575 GB | 包含: 1515 GB | 包含: 4040 GB | 包含: 1515 GB |
| 176 个国家 1 GB。去比利时和欧盟以外旅行，套餐里已经包含。包含的国家 | 176 | 不包含: 欧盟漫游另收费 | 不包含: 欧盟漫游另收费 | 不包含: EU+漫游另收费 | 不包含: 欧盟漫游另收费 | 不包含: EU+漫游另收费 |
| 50 分钟欧盟通话。比利时境内通话和短信不限量，另加从比利时拨打欧盟号码 50 分钟。拨打欧盟电话 | 50 分钟 | 不包含: Costs extra | 不包含: Costs extra | 不包含: Costs extra | 受限或需确认: 未说明 | 受限或需确认: 未说明 |
| 拨打国际号码约每分钟 €0.02。从比利时拨打国际号码约每分钟 €0.02，所有套餐都一样。每分钟平均价格；具体费率取决于目的地。国际通话 | ~€0.02 | 包含: ~€0.50~€0.50 | 包含: ~€1.50~€1.50 | 不包含: 未说明费率 | 不包含: 未说明费率 | 包含: ~€1.80 (varies by zone)~€1.80 (varies by zone) |
| 始终在线。高速流量用完后，当月剩余时间仍以 512 kbps 保持在线。足够用于地图、消息和通话。流量用完后 | 512 kbps | 不包含: Blocked or paid | 受限或需确认: 未说明 | 不包含: Blocked or paid | 不包含: Blocked or paid | 受限或需确认: 未说明 |
| 每年最多省 €198。与 Proximus、Orange、BASE、Mobile Vikings 和 hey! 的同类套餐相比。年费 | €78 | €239.88 | €276 | €126 | €180 | €60 |
| 选择 15 GB | ||||||
A few rules are useful to know before you sign up:
Switch plans for free once every 30 days in your My hey! customer zone.
Pause your plan for up to three months through the chat.
Unused data does not roll over to the next month.
Extra data in Belgium above your volume is charged per MB and blocked automatically once you reach 50 euros.
You can keep your number when you switch to hey!. Customers coming from Proximus, Telenet, BASE or VOO receive a new SIM card, and hey! arranges the cancellation with the old operator. Customers coming from Orange keep their current SIM card. Read how to keep your number when you change mobile providers for the general steps in Belgium.
Does Hey Telecom support eSIM?
Yes, hey! supports eSIM. You choose between an eSIM and a physical SIM card when you order, so check first whether your phone is compatible with eSIM. If you already have a hey! SIM card in an iPhone, you can convert it to an eSIM through quick transfer in your settings. New to the technology? Read what an eSIM is and how it works.
Hey Telecom customer service
hey! offers support through chat on its website and through WhatsApp, every day from 8:00 to 22:00. You can also ask questions in the hey! community forum, where customers and the hey! team answer, and through social media. The help page does not list a phone number for general customer service, so expect to handle most questions in writing.
Public reviews on sites such as Trustpilot and Test Aankoop are mixed, as with most Belgian operators. Many customers mention the price and the network as strong points, while the most frequent complaints concern reaching support for questions that fall outside the standard online processes. Read recent reviews yourself if personal contact matters to you.
Roaming with hey!
Inside the EU and the United Kingdom, use your hey! plan as you would in Belgium: you call, text and use data from your plan at home prices. Switzerland, Andorra and Monaco are not part of the EU, so they fall outside that rule. Outside the EU, usage is not blocked by default but charged at international rates per zone, which can add up quickly when you use mobile data. Check the rates for your destination before you travel, or block roaming outside the EU in your customer zone.
Pros and cons of Hey Telecom
Strong points | Points to check |
|---|---|
Orange Belgium network with 4G and 5G | No phone number for general customer service |
No fixed term, cancel at any time | Roaming outside the EU charged per use |
Free plan changes and a pause option | Unused data does not roll over |
eSIM available | Everything happens online |
Test Aankoop "Best of the test" labels 2026 | Prices and promotions change often |
Is Hey Telecom a good choice for you?
hey! is a strong fit if you mainly use your gsm in Belgium and the EU, want a low monthly price on a large network and prefer to arrange things online. Look further if you travel outside the EU often, or if you want to call a helpdesk when something goes wrong.
Telecom that works for you
Most Belgian mobile plans still stop at the EU border, and travellers pay extra the moment they leave it. Firsty is building telecom that works for you, not against you: no SIM card to swap, no roaming setting to remember, no zone chart to check and no surprise bill. Every connection Firsty sells also connects someone in Belgium who needs it, not as charity, but because that is how the business works. Keep an eye on what Firsty is building, because things are moving, and discover more at Firsty.app.
FAQ
Is Hey Telecom good?
Hey Telecom is a good choice for people who want a low priced mobile plan on the Orange Belgium network without a fixed term. In March 2026, Test Aankoop gave hey! its "Best of the test" labels for mobile and for mobile with internet. Support runs through chat and WhatsApp, not by phone.
Who is behind Hey Telecom?
Orange Belgium is behind Hey Telecom. Orange launched hey! in September 2021 as a fully digital second brand for customers who want low prices and manage everything online.
Which network does hey! use?
hey! uses the Orange Belgium network for 4G and 5G. Coverage with hey! is the same as with an Orange SIM card.
What is the difference between Orange and hey!?
Orange and hey! use the same network, but they differ in service model. Orange has shops, a broad product range and family packs, while hey! sells only online and offers support through chat, WhatsApp and a community forum.
Why is Hey Telecom so cheap?
hey! sells only online and handles customer service mainly through its customer zone, chat and community. Orange Belgium designed the brand for individuals looking for low prices, with a fully digital customer journey instead of shops.
Does Hey Telecom offer eSIM?
Yes, hey! offers eSIM. You choose eSIM or a physical SIM card when you order, and iPhone users can convert an existing hey! SIM card to an eSIM through quick transfer.
Can I cancel hey! at any time?
Yes, hey! mobile plans have no fixed term and you can cancel at any time. To keep your number, ask your new operator to transfer it; to stop completely, use the online cancellation form of hey!.
Does hey! work abroad?
Yes. In the EU and the United Kingdom you use your plan at home prices. Outside the EU, calls, texts and data are charged at international rates per zone, so check the rates before you travel.
