Choose hey! (Hey Telecom) if you want a low priced mobile plan on the Orange Belgium network and you are happy to do everything online. hey! is the digital brand of Orange Belgium: you order on the website, your plan has no fixed term and you can cancel it at any time, eSIM is available and support runs through chat and WhatsApp every day from 8:00 to 22:00. In March 2026, the consumer organisation Test Aankoop gave hey! its "Best of the test" labels for mobile and for mobile with internet. Check two things before you switch: hey! does not list a phone number for general customer service, and roaming outside the EU is charged per use. Firsty is a telecom company too, so this review sticks to what hey!, Orange Belgium and Test Aankoop publish, checked on 13 October 2026.
Hey Telecom review in short
What you get with hey! | |
|---|---|
Network | Orange Belgium, 4G and 5G |
Contract | No fixed term, cancel at any time |
How you buy | Online only, SIM card delivered or eSIM |
Customer service | Chat and WhatsApp, daily from 8:00 to 22:00, plus a community forum |
Roaming | EU and United Kingdom as at home, outside the EU charged per zone |
Independent label | Test Aankoop "Best of the test" 2026, mobile and mobile with internet |
Who is behind Hey Telecom?
Orange Belgium is behind Hey Telecom. Orange launched hey! on 24 September 2021 as a second, fully digital brand aimed at people who want low prices and manage everything themselves. The main difference between Orange and hey! is the service model, not the network: Orange offers shops, a wide product range and family packs, while hey! sells only online and handles service through its customer zone, chat and community.
Which network does hey! use?
hey! uses the Orange Belgium network for 4G and 5G. Your coverage with hey! is therefore the same as with an Orange SIM card, and at launch Orange also confirmed support for VoLTE (calls over 4G) and Voice over WiFi. Want to check your signal at home or at work? Look at the Orange coverage map for your street before you order.
Hey Telecom prices and plans
hey! offers mobile plans with unlimited calls and texts in Belgium, with data volumes from 15 GB up to 160 GB. Prices and promotions change often, so always check the current offer on heytelecom.be before you decide. The comparison table below puts the plans side by side.
Veja como a Firsty se compara.
Escolha seu plano Firsty. Compare preços, dados e extras com outros provedores.
Firsty 15 GB comparado com Proximus, Orange, BASE, Mobile Vikings e hey!
| O que você recebe | 15 GB | ProximusMobile Easy | OrangeOrange Mobile Medium | BASEBASE 15 | Mobile Vikings€15 · 40 GB | hey!hey! mobile S |
|---|---|---|---|---|---|---|
| 15 GB na Bélgica & na UE. Velocidade máxima na Bélgica e na UE, sem pacote de roaming. Outras operadoras costumam dar menos dados na UE do que em casa.Dados móveis | 15 | Incluído: 1515 GB | Incluído: 7575 GB | Incluído: 1515 GB | Incluído: 4040 GB | Incluído: 1515 GB |
| 1 GB em 176 países. Para viajar além da Bélgica e da UE, já no seu plano.Países incluídos | 176 | Não incluído: UERoaming custa à parte | Não incluído: UERoaming custa à parte | Não incluído: EU+Roaming custa à parte | Não incluído: UERoaming custa à parte | Não incluído: EU+Roaming custa à parte |
| 50 minutos para a UE. Chamadas e SMS ilimitados dentro da Bélgica, mais 50 minutos para ligar da Bélgica para números da UE.Chamadas para a UE | 50 min | Não incluído: Costs extra | Não incluído: Costs extra | Não incluído: Costs extra | Limitado ou a confirmar: Não informado | Limitado ou a confirmar: Não informado |
| Cerca de €0.02 por minuto para números internacionais. Ligue da Bélgica para números internacionais por cerca de €0.02 o minuto, em todos os planos. Preço médio por minuto; a tarifa exata depende do destino.Chamadas internacionais | ~€0.02 | Incluído: ~€0.50~€0.50 | Incluído: ~€1.50~€1.50 | Não incluído: Sem tarifa informada | Não incluído: Sem tarifa informada | Incluído: ~€1.80 (varies by zone)~€1.80 (varies by zone) |
| Sempre conectado. Quando seus dados de alta velocidade acabam, você continua online a 512 kbps até o fim do mês. Rápido o bastante para mapas, mensagens e chamadas.Quando os dados acabam | 512 kbps | Não incluído: Blocked or paid | Limitado ou a confirmar: Não informado | Não incluído: Blocked or paid | Não incluído: Blocked or paid | Limitado ou a confirmar: Não informado |
| Economize até €198 por ano. Em comparação com planos parecidos de Proximus, Orange, BASE, Mobile Vikings e hey!.Preço por ano | €78 | €239.88 | €276 | €126 | €180 | €60 |
| Escolher 15 GB | ||||||
A few rules are useful to know before you sign up:
Switch plans for free once every 30 days in your My hey! customer zone.
Pause your plan for up to three months through the chat.
Unused data does not roll over to the next month.
Extra data in Belgium above your volume is charged per MB and blocked automatically once you reach 50 euros.
You can keep your number when you switch to hey!. Customers coming from Proximus, Telenet, BASE or VOO receive a new SIM card, and hey! arranges the cancellation with the old operator. Customers coming from Orange keep their current SIM card. Read how to keep your number when you change mobile providers for the general steps in Belgium.
Does Hey Telecom support eSIM?
Yes, hey! supports eSIM. You choose between an eSIM and a physical SIM card when you order, so check first whether your phone is compatible with eSIM. If you already have a hey! SIM card in an iPhone, you can convert it to an eSIM through quick transfer in your settings. New to the technology? Read what an eSIM is and how it works.
Hey Telecom customer service
hey! offers support through chat on its website and through WhatsApp, every day from 8:00 to 22:00. You can also ask questions in the hey! community forum, where customers and the hey! team answer, and through social media. The help page does not list a phone number for general customer service, so expect to handle most questions in writing.
Public reviews on sites such as Trustpilot and Test Aankoop are mixed, as with most Belgian operators. Many customers mention the price and the network as strong points, while the most frequent complaints concern reaching support for questions that fall outside the standard online processes. Read recent reviews yourself if personal contact matters to you.
Roaming with hey!
Inside the EU and the United Kingdom, use your hey! plan as you would in Belgium: you call, text and use data from your plan at home prices. Switzerland, Andorra and Monaco are not part of the EU, so they fall outside that rule. Outside the EU, usage is not blocked by default but charged at international rates per zone, which can add up quickly when you use mobile data. Check the rates for your destination before you travel, or block roaming outside the EU in your customer zone.
Pros and cons of Hey Telecom
Strong points | Points to check |
|---|---|
Orange Belgium network with 4G and 5G | No phone number for general customer service |
No fixed term, cancel at any time | Roaming outside the EU charged per use |
Free plan changes and a pause option | Unused data does not roll over |
eSIM available | Everything happens online |
Test Aankoop "Best of the test" labels 2026 | Prices and promotions change often |
Is Hey Telecom a good choice for you?
hey! is a strong fit if you mainly use your gsm in Belgium and the EU, want a low monthly price on a large network and prefer to arrange things online. Look further if you travel outside the EU often, or if you want to call a helpdesk when something goes wrong.
Telecom that works for you
Most Belgian mobile plans still stop at the EU border, and travellers pay extra the moment they leave it. Firsty is building telecom that works for you, not against you: no SIM card to swap, no roaming setting to remember, no zone chart to check and no surprise bill. Every connection Firsty sells also connects someone in Belgium who needs it, not as charity, but because that is how the business works. Keep an eye on what Firsty is building, because things are moving, and discover more at Firsty.app.
FAQ
Is Hey Telecom good?
Hey Telecom is a good choice for people who want a low priced mobile plan on the Orange Belgium network without a fixed term. In March 2026, Test Aankoop gave hey! its "Best of the test" labels for mobile and for mobile with internet. Support runs through chat and WhatsApp, not by phone.
Who is behind Hey Telecom?
Orange Belgium is behind Hey Telecom. Orange launched hey! in September 2021 as a fully digital second brand for customers who want low prices and manage everything online.
Which network does hey! use?
hey! uses the Orange Belgium network for 4G and 5G. Coverage with hey! is the same as with an Orange SIM card.
What is the difference between Orange and hey!?
Orange and hey! use the same network, but they differ in service model. Orange has shops, a broad product range and family packs, while hey! sells only online and offers support through chat, WhatsApp and a community forum.
Why is Hey Telecom so cheap?
hey! sells only online and handles customer service mainly through its customer zone, chat and community. Orange Belgium designed the brand for individuals looking for low prices, with a fully digital customer journey instead of shops.
Does Hey Telecom offer eSIM?
Yes, hey! offers eSIM. You choose eSIM or a physical SIM card when you order, and iPhone users can convert an existing hey! SIM card to an eSIM through quick transfer.
Can I cancel hey! at any time?
Yes, hey! mobile plans have no fixed term and you can cancel at any time. To keep your number, ask your new operator to transfer it; to stop completely, use the online cancellation form of hey!.
Does hey! work abroad?
Yes. In the EU and the United Kingdom you use your plan at home prices. Outside the EU, calls, texts and data are charged at international rates per zone, so check the rates before you travel.
