Customer Support

Full telecom support from day one without adding headcount

Telecom support, built in

AI-powered customer support trained on telecom, available from day one. Handle every user query without building a support team.

For you as a partner

Team

Launch telecom without a dedicated support team

AI agents

Use multiple AI agents for different query types

Insights

Full support analytics in the partner dashboard

Rules

Set configurable escalation rules for human support

For your Users

Instant answers

Instant answers to telecom questions at any time

24/7 support

Always a reply, in every timezone and every moment

Accurate help

Consistent and accurate support across all channels

Smart handover

Clear escalation when human support is needed

Full context

Users do not have to repeat themselves when support is handed over

Chart comparing Firsty's AI-backed support with slow traditional telco support

Instant support, every time

Instant telecom support, whenever users need it. Firsty’s AI agents answer questions 24/7, resolve common issues fast, and hand over to humans with full context when extra help is needed.

How it works

Add telecom support to your product today.

Integrate

Connect with Firsty

Via API or Web App. Support is included from day one.

Configure

Set support preferences

Set escalation rules, support categories, and brand voice context.

Dashboard

Track support insights

Get full visibility over support volume, resolution rates, and user behaviour.

Go live

Launch instant support

AI agents handle user queries from the moment your product launches.

Proof points

AI agents are trained on telecom use cases, with a full analytics dashboard and self-serve partner area included. Partners get support infrastructure from day one, without building a dedicated support team.

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Ornate stone office building beside a modern glass tower

4.64.5

1.3M+

Users on the Firsty platform

Trusted by partners across fintech, travel, and enterprise.

“Amsterdam-based telecom startup Firsty raises €5.1M Seed funding”

"Potential telcomarketdisruptor Firsty immediately brings in €1.1 Million"

"Belfius partners with Dutch eSIM disruptor Firsty for free global app access"

"Five million in growth capital for a Dutch eSIM provider"

“Why We Invested in Firsty: Democratizing Global Mobile Data with eSims”

"Nifty eSIM provider offers free mobile data for life wherever you are"

join the revolution

Want telecom support without the overhead? Talk to our team. Explore the docs at developers.firsty.app.

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Questions about telecom support?

We know, it sounds too good to be true. But it’s real. Here’s how.

What is Firsty AI Telecom Support for partners?

Firsty AI Telecom Support helps partners launch telecom with AI-powered customer support included from day one, without building a dedicated support team.

What types of queries can Firsty AI handle?

Data queries, billing questions, number porting, connectivity issues, plan changes, and general telecom support.

What happens when Firsty AI cannot resolve a query?

The system escalates through a configurable escalation path that you define during onboarding.

Can I customise Firsty’s support experience for my brand?

Yes. The experience can be configured to reflect your brand voice and product specifics.

What data is available in the Firsty partner dashboard?

Support volume, resolution rates, response times, query categories, user behaviour, and data usage analytics.

Do I need to train Firsty AI on my product?

The agents are pre-trained on telecom. You provide product-specific context during onboarding to improve accuracy.

Is Firsty GDPR compliant?

Yes. Firsty is GDPR compliant and all customer data is handled under licensed telecom frameworks.