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Popular questions

How do my users install their eSIM?

Your users get a QR code or automatic eSIM activation right inside your product. On iOS 17.4 and Android 10 or later, a link opens the phone’s own eSIM setup. On older versions, they scan the QR code from a second screen or enter the code by hand.

What happens when a user runs out of free data?

They earn more by watching a short ad or using loyalty points, or upgrade to a paid plan whenever they need more. You decide how the upgrade flow works. With App Whitelisting, your own app keeps working even without an active data bundle.

How long does it take to go live?

It depends on how you integrate. Most partners are live the same day they get their Web App link. With the API, most are live within two weeks, and you can test everything in the sandbox first.

Which countries and networks are covered?

Firsty works in 176 countries. One SIM switches to the strongest available network in real time, so your users stay connected without swapping SIMs. Our team will advise on coverage for your target markets.

How do I add my brand name to the network label?

Full branding comes with the API, which white-labels every Firsty product from interface to checkout. The Web App is Firsty-branded. Talk to the partner team to set up your brand for your markets.

Still stuck?

Our partner team is happy to help.

Contact us