To cancel Mobile Vikings, log in to My Viking on the website (not the app), open the product settings of your mobile subscription and choose Cancel your phone number at the bottom. Your number is deactivated at the end of your current bundle, and you can never use it again. Cancelling is free: Mobile Vikings concludes its contracts for an indefinite duration and lets you leave at any time, without a reason. Switching to another operator? Don't cancel anything yourself, because the new provider moves your number and handles everything. Below you find how to cancel a mobile subscription, a prepaid card and Mobile Vikings internet, which codes you need and what to send back.
How to cancel your Mobile Vikings subscription
How do I cancel my Viking subscription? It depends on what you want to keep:
What you want | What to do |
|---|---|
Switch to another operator and keep your number | Sign up with the new operator; it moves your number and you don't cancel anything |
Keep your number but stop paying a subscription | Switch to a Mobile Vikings prepaid card in My Viking |
Stop the number for good | Cancel your phone number in My Viking on the website |
Stop home internet | Stop it in My Viking under Internet at home |
Cancel Mobile Vikings online in My Viking
Log in to My Viking in a web browser; cancelling does not work in the app.
Open the product settings of your mobile subscription.
At the bottom, choose Cancel your phone number.
The number stays active until the end of your current bundle and is then deactivated for good. You cannot pause a Mobile Vikings subscription, so if you only need a break, a prepaid card is the cheaper way to keep the number.
Contact Mobile Vikings customer service
Channel | Details |
|---|---|
Phone: 0456 19 19 76 (+32 456 19 19 76) | Monday to Friday 8:30 to 17:30; 1976 is free for Mobile Vikings customers |
Chat | Monday to Saturday 8:30 to 20:00 |
Contact form | Via the help pages on mobilevikings.be |
Email: info@mobilevikings.be | Also for a 14 day withdrawal |
Letter | Mobile Vikings nv, Kempische Steenweg 309/1, 3500 Hasselt |
What does it cost to cancel Mobile Vikings?
Cancelling Mobile Vikings is free. The exceptions are rare:
Situation | What you pay |
|---|---|
Mobile subscription or home internet | Nothing; home internet is billed pro rata until the end |
Contract with equipment under special conditions | What those conditions say about the device |
Modem not returned within 14 days | €99 |
Wifi booster not returned within 14 days | €50 |
New customers can also withdraw within 14 days of receiving the SIM card or equipment, by email to info@mobilevikings.be or by letter, and Mobile Vikings refunds your first month if you are not satisfied.
Does the six month rule apply to you?
Only if you have an older or promotional contract with a fixed term. Belgian law (article 111/3 of the electronic communications act of 13 June 2005) lets an operator charge an early termination fee only in the first six months of a fixed term contract, and never more than the subscription fees up to month six. Mobile Vikings concludes its contracts for an indefinite duration and lets you cancel at any time, free of charge; only special conditions, for example a contract with equipment, can add a fixed term. Not sure which contract you have? Your contract and your invoice show whether it runs for a fixed or an indefinite term, and the Belgian telecom regulator BIPT explains the rules.
Prepaid: can you just stop topping up?
Yes. Stop topping up and your number expires automatically, or contact the helpdesk to stop it right away. Credit stays valid for six months after purchase, and after twelve months without a top up or paid use, Mobile Vikings can block the SIM card and cancel the number. Moving the number to another operator? Ask for a refund of your credit within one month after the transfer: Mobile Vikings charges €5 administration costs, and free bundles are not refunded.
Cancelling Mobile Vikings internet
Mobile Vikings sells home internet over fiber or copper, alone or in a combo with mobile, but no TV, so there is no decoder to return. To stop it, open Internet at home in My Viking, go to the Product tab and choose to stop Internet at home. The connection is deactivated within hours, you only pay for the days it was active, and your mobile numbers are not cancelled with it. Send your modem and wifi booster back via bpost within two weeks, with the shipping label you find in My Viking.
Codes you need
Code | Where to find it |
|---|---|
PUK code | My Viking (web), Products, choose the number, SIM card tab |
SIM card number (ICCID) | On your SIM card or in your phone settings: 19 digits starting with 89323 |
Customer number and Easy Switch ID (internet) | On your invoice or in My Viking |
Is Mobile Vikings part of Proximus?
Yes. Proximus finalised the takeover of Mobile Vikings from DPG Media in June 2021 and started moving its customers to the Proximus network in January 2022. Mobile Vikings still has its own customer service, its own terms and its own prices.
Switching? Keep your number
Keep your Mobile Vikings line active until your new operator has taken over your number. The new provider does everything, so you don't close anything at Mobile Vikings. Cancel first and you lose the number for good. Not happy with how a cancellation went? Complain to Mobile Vikings first, then to the telecom ombudsman on 02 223 09 09.
Telecom that works for you
Leaving an operator should be as simple as joining it. Firsty is building telecom that works for you, not against you: no SIM card to swap, no roaming setting to remember, no zone chart to check and no surprise bill. Used to unlimited data? Firsty World gives you unlimited data in Belgium and the EU within a fair use of 300 GB a month, 50 GB in 176 countries outside Europe and unlimited calls and texts in Belgium and the EU, and you can cancel any time. It runs on an eSIM, a digital SIM card that you install once, so there is no card to swap when you travel. Firsty's Belgian plans launch soon. Every connection Firsty sells also connects someone in Belgium who needs it, not as charity, but as how the business works. Keep an eye on what Firsty is building, because things are moving, and discover more at Firsty.app.
FAQ
How do I contact Mobile Vikings customer service?
Call 0456 19 19 76 from Monday to Friday between 8:30 and 17:30, or 1976 for free from a Mobile Vikings number. The chat is open from Monday to Saturday between 8:30 and 20:00, and you can email info@mobilevikings.be.
Can I cancel Mobile Vikings in the app?
No. You cancel a mobile number only in My Viking on the website: open the product settings of your subscription and choose Cancel your phone number at the bottom.
Is Mobile Vikings unlimited?
Yes. Mobile Vikings sells subscriptions with unlimited data, in three speed levels. Unlimited calling has a fair use limit: Mobile Vikings alerts you if you regularly call more than 6 hours a day or 30 hours a week.
Do I have to pay to cancel Mobile Vikings?
No. Mobile Vikings contracts run for an indefinite duration and you can cancel at any time for free. You only pay €99 for a modem or €50 for a wifi booster you don't return within 14 days.
