To cancel Scarlet, log in to MyScarlet, stay on the Products tab and click Cancel your subscription at the bottom of the page, or fill in Scarlet's online cancellation form without logging in. Switching internet or TV to another provider? Then don't cancel at all: give the new provider your Easy Switch ID and Scarlet stops the day after the new installation. Cancelling is free for a contract of indefinite duration, which is the standard at Scarlet, but you pay the remaining value of a discounted device and you must send back your modem and decoder. For your gsm number, don't cancel the line yourself if you want to keep it: the new operator moves the number and closes your Scarlet line.
How can I cancel my Scarlet subscription?
Scarlet names two ways to cancel: Easy Switch, when you move to another operator, and the cancellation form, through MyScarlet or on scarlet.be. These are all the channels:
Channel | Use it for | Details |
|---|---|---|
MyScarlet (website or app) | Cancelling with your account | Products tab, Cancel your subscription at the bottom, confirmation by email |
Online cancellation form (scarlet.be/opzeggen) | Cancelling without logging in | Choose yes or no per service, Scarlet handles it within one week |
Easy Switch | Moving internet or TV to another operator | The new operator cancels Scarlet for you |
Phone: 02 275 27 27 | Questions about your cancellation | Monday to Friday 9:00 to 20:00, Saturday 9:00 to 18:00, closed on Sunday |
Contact form | Non urgent questions | Scarlet has no public email address |
Cancel Scarlet online via MyScarlet
Log in to MyScarlet. You land directly on the Products tab.
At the bottom of the page, click Cancel your subscription.
Check the details in the cancellation form and press Send.
You receive a confirmation email, and Scarlet cancels your subscription within a few days. On the form without login, you need your customer number, which is at the top left of your invoice, and you choose a cancellation date for each service.
Cancel Scarlet by email or letter
Scarlet has no email address for cancellations: its contact page only offers a form. Its terms let you cancel a contract of indefinite duration at any time, in writing and without a reason, and the online form is that written channel. Prefer a letter? Scarlet is a trademark of Proximus, the contracting party named in the terms, so send it by registered post:
Proximus (Scarlet), Koning Albert II-laan 27, 1030 Brussels
Subject: cancellation of my Scarlet subscription
I hereby cancel my Scarlet subscription [internet, TV, gsm, landline or pack], customer number [number], in the name of [name], at [address], as of [date]. Please confirm the cancellation by email and send me the return instructions for my equipment.
[Date and signature]
What does it cost to cancel Scarlet?
Cancelling Scarlet costs nothing for a contract of indefinite duration. You only pay in these situations:
Situation | What you pay |
|---|---|
Internet, TV, gsm or landline of indefinite duration | Nothing |
Device bought at a discount with your subscription | The remaining value of the device |
Contract with a fixed term, cancelled within six months | At most the subscription fees up to month six |
Equipment not returned in time | A fixed compensation, and the device becomes yours |
Scarlet notice period
There is no fixed notice period: Scarlet stops the service as quickly as possible or on the date you choose, and handles the online form within one week. With Easy Switch, your subscription stops the day after your new operator installs the new service.
Does the six month rule apply to you?
Only if you have an older or promotional contract with a fixed term. Belgian law (article 111/3 of the electronic communications act of 13 June 2005) lets an operator charge an early termination fee only in the first six months of a fixed term contract, and never more than the subscription fees up to month six. Scarlet's terms conclude contracts for an indefinite duration unless stated otherwise, so most customers can cancel at any time without that fee. Not sure which contract you have? Your contract and your invoice show whether it runs for a fixed or an indefinite term, and the Belgian telecom regulator BIPT explains the rules.
Cancelling a bundle (Trio or Duo)
Scarlet sells Duo (internet and gsm), Trio Mobile (internet, gsm and TV) and Trio (internet, landline and TV). The cancellation form asks separately for internet, TV, gsm and landline, so you can stop one service and keep the others. Moving house? Don't cancel: file a moving request at least five weeks in advance.
Where to find your Scarlet Easy Switch ID
Open the MyScarlet app, tap Products and scroll all the way down: your Easy Switch ID and customer number are listed there. On the MyScarlet website, open your Products and scroll down. On paper, they are on the first page of your invoice, or otherwise in the Easy Switch information section on the last page. Easy Switch works when you have at least an internet or TV service, and you should not also cancel yourself.
What to send back
Send back your modem and decoder, but leave the fiber modem in place, because it is part of the installation in the home. Print the return label Scarlet sends by email or post, or show the digital barcode under Follow up in MyScarlet. Put the device with its power cable in a cardboard box and drop it at a bpost point before the due date, at the latest one month after the end of the contract. If your email says a device has no value any more, you get no label and may keep it or take it to the recycling park.
Using a Scarlet email address? You can keep using it for free for up to 18 months after your internet subscription ends.
Switching? Keep your number
Keep your Scarlet gsm line active until your new operator has taken over your number. Ask the new operator to keep your number, and it moves the number and closes your Scarlet line. Cancel first and you lose the number. Keeping your number also keeps itsme working: a new SIM card or eSIM with the same number needs no reactivation, and only a new phone does, as our guide on moving itsme to a new phone explains.
Telecom that works for you
Leaving an operator should take one form, not a search for the right ID on the last page of an invoice. Firsty is building telecom that works for you, not against you: no SIM card to swap, no roaming setting to remember, no zone chart to check and no surprise bill. If you use your phone a lot on the go, the Firsty 100 GB plan for Belgium gives you 100 GB in Belgium and the EU, then 512 Kbps for the rest of the month instead of a cut off, plus 2 GB in 176 countries outside Europe and unlimited local calls and texts, with no contract. Firsty's Belgian plans launch soon, and the waiting list is already open. Every connection Firsty sells also connects someone in Belgium who needs it, not as charity, but as how the business works. Keep an eye on what Firsty is building, because things are moving, and discover more at Firsty.app.
FAQ
How can I cancel my Scarlet subscription?
Log in to MyScarlet, open the Products tab and click Cancel your subscription at the bottom, or use the online cancellation form on scarlet.be. When you move internet or TV to another operator, give the new operator your Easy Switch ID instead, and it cancels Scarlet for you.
What is the Scarlet notice period?
Scarlet has no fixed notice period for a contract of indefinite duration. It handles the online form within one week, and with Easy Switch your subscription stops the day after your new operator installs the new service.
Is there a fee to cancel Scarlet?
No, not for a contract of indefinite duration. You only pay the remaining value of a discounted device, at most the fees up to month six on a fixed term contract, and a fixed compensation for equipment you don't return.
Do I need to return my Scarlet modem?
Yes, return the modem and decoder with their power cables via bpost, using the label Scarlet sends you, within one month after the contract ends. The fiber modem stays in the home.
